Return & Refund Policy

Thank you for shopping at Time House. We want you to be completely satisfied with your purchase of our premium replica watches, elegant wall clocks, and stylish eyewear for both men and women. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Returns Policy

We accept returns within 14 days of the delivery date for most items, provided they meet the following conditions:

• The item must be unused, unworn, and in the same condition as when you received it
• All original tags, packaging, and protective covers must be intact
• For eyewear: The protective case and cleaning cloth must be included
• For watches and clocks: All protective films must remain unpeeled
• The item must not show any signs of wear or damage

2. Refund Policy

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and applied to your original method of payment within 7–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again
• Contact your credit card company (it may take time before your refund is posted)
• If still unresolved, email us at refunds@yourstore.com

3. Exchanges

We only replace items if they are defective or damaged. For the same item exchange, contact us at exchanges@yourstore.com.

4. Return Shipping

You are responsible for paying your own shipping costs unless the return is due to our error (e.g., wrong or damaged item).

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items like watches and eyewear.

5. Product-Specific Conditions

Replica Watches

• Protective stickers must remain intact
• Must not be wound or set
• Warranty card must be unused

Wall Clocks

• Must be returned in original protective packaging
• Mechanism must show no signs of operation
• Include all mounting hardware

Eyewear

• Lenses must be free from scratches or fingerprints
• All protective films must be intact
• Include original case and cloth

6. How to Initiate a Return

1. Email us at returns@yourstore.com with your order number and reason
2. We will provide a Return Authorization Number and instructions
3. Package item securely in original packaging
4. Include the Authorization Number inside the package
5. Ship it to the address provided in our response

7. Contact Us

If you have any questions about our Return & Refund Policy:

• Email: customer.service@yourstore.com
• Phone: [Your Phone Number]
• Address: [Your Store Address]

Last updated: [Insert Date]

We reserve the right to change this policy at any time without prior notice.